This Privacy Policy explains what personal data Bookmaker collects, how it is used, and how it is protected. Your privacy matters to us — and understanding how your data is handled should be straightforward, not complicated.
Privacy Queries
For data-related questions, contact our support team 24/7 through the platform.
support@bookmaker.vu
This Privacy Policy applies to all users of the Bookmaker platform at bookmaker.vu. It covers data collected during account registration, platform use, payment processing, and support interactions. By registering an account or using the platform, you confirm that you have read and understood this Privacy Policy.
Bookmaker is committed to protecting the personal data of every user who registers and plays on the platform. This Privacy Policy is written to be clear and straightforward — not to obscure what is happening with your data behind dense legal language. The goal is to give you a genuinely useful understanding of what data we hold, why we hold it, and what you can do about it.
The Bookmaker platform is available to adult users in Pakistan. All financial transactions are conducted in PKR. Payment methods available on the platform include JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other supported mobile wallets. Each of these payment interactions involves data processing, which is covered in this policy.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which contain additional information relevant to your use of the platform. If you have any questions that are not answered here, the Bookmaker support team is available around the clock.
Bookmaker collects personal data through several points of interaction with the platform. The categories of data collected are described below.
When you create a Bookmaker account, we collect the information you provide during the registration process. This includes your full name, date of birth, email address, and any other details required to set up your account. This data is necessary to create and manage your account and to verify that you meet the age requirement of 18 years or older.
To comply with standard account verification requirements and to protect against fraud, Bookmaker may request identity verification documents. This can include a copy of a national identity card (CNIC), passport, or other government-issued identification. Verification documents are processed securely and stored only for as long as necessary.
Bookmaker collects records of all financial transactions associated with your account. This includes deposit amounts and dates, withdrawal requests and their statuses, payment methods used (such as JazzCash wallet references, Easypaisa transaction IDs, or bank transfer details), and account balance history. Financial transaction data is retained for internal records and fraud prevention.
A full record of your betting and gaming activity on the Bookmaker platform is maintained. This covers sports bets placed (including Cricket, PSL markets, Football, and Esports), slot game sessions, live casino play, bonus claims, and wagering history. This data is used to manage your account, process winnings, apply VIP programme progress, and review any disputes.
When you access the Bookmaker platform, we automatically collect certain technical information. This includes your IP address, browser type and version, device type, operating system, session timestamps, and pages visited within the platform. This data is used for security monitoring, fraud detection, and platform performance analysis.
Any communications between you and the Bookmaker support team — including live chat transcripts, email correspondence, and any messages sent through the platform's support channels — are stored as part of your account record. This helps us maintain continuity of service and resolve disputes accurately.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, date of birth, email | Account creation, age verification |
| Identity Verification | CNIC, passport copy | Fraud prevention, account security |
| Financial | Deposit/withdrawal records, PKR amounts | Transaction processing, account management |
| Betting & Gaming | Bet history, slots sessions, VIP progress | Account management, dispute resolution |
| Technical | IP address, browser, device type | Security, fraud detection, performance |
| Communications | Support chats, emails | Support continuity, dispute handling |
Bookmaker uses the personal data collected from your account strictly for the purposes set out in this policy. We do not use your data for purposes beyond what is described here without first notifying you.
Bookmaker does not use your personal data for unsolicited marketing campaigns sent to third-party platforms. Any communications from Bookmaker about promotions or offers are sent only to your registered email address and only if you have not opted out of such communications.
Bookmaker processes your personal data on the following legal bases:
Bookmaker does not sell your personal data to third parties. Period. Your data is shared only in the specific, limited circumstances described below.
To process PKR deposits and withdrawals, Bookmaker shares the minimum necessary transaction data with payment service providers including JazzCash, Easypaisa, Raast, and banking partners. These providers process your payment data under their own privacy policies and security standards and are not permitted to use your data for any other purpose.
Where identity verification is required, Bookmaker may use third-party verification services to validate the documents you submit. These services receive only the data required to complete the verification check and do not retain your documents beyond the verification process.
Slot games and live casino tables on the Bookmaker platform are powered by third-party game providers. These providers receive session and wagering data necessary to operate the games you play. They do not receive your financial or identity data.
If Bookmaker receives a valid legal request for user data — such as a court order or formal legal process — we will comply with that request to the extent required by applicable law. We will not disclose more data than is required and will notify the affected user where legally permitted to do so.
In the event that Bookmaker undergoes a corporate restructuring, merger, or acquisition, user data may be transferred as part of that process. Any successor entity will be required to honour this Privacy Policy or notify users of any material changes.
Bookmaker retains your personal data for as long as your account remains active and for a defined period after account closure. The specific retention periods for each data category are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to an individual user. If you request account closure, the deletion process is initiated after any outstanding balances are processed and any open disputes are resolved.
Bookmaker takes data security seriously. The platform uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and loss.
While Bookmaker implements robust security measures, no platform can guarantee absolute security against all possible threats. You can help protect your account by using a strong, unique password and reporting any suspected unauthorised access to support immediately.
Bookmaker uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you access the platform. They do not contain your financial data or passwords.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but may affect some personalisation features. Essential cookies cannot be disabled as they are necessary for basic platform operation.
As a Bookmaker user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Bookmaker support team through the platform. We will respond to all valid requests within a reasonable timeframe.
You can request a copy of all personal data Bookmaker holds about you, including your account history, transaction records, and betting activity.
If any personal data Bookmaker holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
You may request deletion of your personal data. This right is subject to our legal data retention obligations and any open account balances or disputes.
You can request that Bookmaker limits how your data is processed while a query or complaint is being investigated.
Where technically feasible, you can request your personal data in a structured, machine-readable format that can be transferred to another service.
You have the right to object to processing of your data based on legitimate interests. You can also opt out of promotional communications at any time.
The Bookmaker platform is strictly for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is a mandatory part of the account registration process, and Bookmaker reserves the right to request proof of age documentation at any stage.
If we discover that an account has been registered by or is being used by a person under 18, that account will be suspended immediately, all pending transactions will be cancelled, and any deposited funds will be returned to the source payment method. If you have reason to believe that a minor has registered on the platform, please contact Bookmaker support immediately.
Parents and guardians who share devices with minors are encouraged to use device-level parental controls to restrict access to betting and gaming platforms. Bookmaker's responsible gaming tools, including self-exclusion, are designed for adult users managing their own activity.
Bookmaker reserves the right to update this Privacy Policy when necessary. Updates may be made to reflect changes in data processing practices, new platform features, or legal requirements. When material changes are made, registered users will be notified by email to the address associated with their account, and the "Last Updated" date at the top of this page will be revised.
Your continued use of the Bookmaker platform after notification of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to request account closure and withdrawal of your remaining PKR balance.
We recommend reviewing this Privacy Policy periodically, even if you have not received an update notification, to stay informed about how your data is handled.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the Bookmaker support team. Support is available 24 hours a day, 7 days a week through the platform's support channel.
Contact the Bookmaker support team at any time for privacy-related queries, data access requests, or account security concerns.
For written privacy queries, reach us at support@bookmaker.vu — we aim to respond within one business day.
Six key ways Bookmaker keeps your personal data secure and your privacy intact as a Pakistan betting platform user.
Every interaction between your device and the Bookmaker platform is encrypted via TLS. Your login, PKR transactions, and account data travel securely — no unencrypted connections, ever.
Bookmaker does not sell or rent your personal data to advertisers or third-party marketers. Your data is shared only with payment processors, verification services, and game providers — all strictly to operate the platform.
Deposits and withdrawals via JazzCash, Easypaisa, Raast, and bank transfer are processed through encrypted payment channels. Bookmaker never stores your mobile wallet PINs or full card details.
Access to your personal data within Bookmaker's internal systems is limited to authorised personnel on a need-to-know basis only. All internal access is logged, monitored, and audited regularly.
Access, correct, export, or request deletion of your data at any time. Bookmaker's support team processes all data rights requests promptly — no bureaucratic delays.
Your betting and gaming activity data is used to power deposit limits, session reminders, and self-exclusion — tools that help you stay in control. This data is never used against your interests.
You now know exactly how your data is handled. Create your account, make your first PKR deposit via JazzCash or Easypaisa, and start betting on Cricket, PSL, and more — with full confidence in how your privacy is protected.